Refund policy

Last Updated: [25-04-2026]

At WOODSLANTZ LTD, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns

You have the right to return eligible items within 14 days of receiving your order.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
The item must be returned in its original packaging.
Proof of purchase or order confirmation must be provided.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged:

Custom-made or personalized products
Gift cards
Downloadable digital products
Items marked as non-returnable at the time of purchase
Products that have been used, altered, or damaged after delivery

Return Process

To request a return, please contact us at:

WOODSLANTZ LTD
73 Hadrian Road
Newcastle Upon Tyne
United Kingdom
NE4 9QH

Email: wooslantz1991@gmail.com

Please include:

Your order number
Your name
The reason for the return
Photographs (if the item is damaged or faulty)

Once your return request is approved, we will provide instructions for returning the item.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Damaged, Faulty, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide photographs showing the issue so that we can assess and resolve the matter promptly.

Depending on the circumstances, we may offer:

A replacement
A repair
A full refund
A partial refund

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a faulty product.

Order Cancellations

Orders may be cancelled before they have been dispatched. If your order has already been shipped, you will need to follow the return process outlined above.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you require an exchange, please contact us at:

wooslantz1991@gmail.com

Consumer Rights

Nothing in this Refund Policy affects your statutory rights under applicable consumer protection laws, including the Consumer Rights Act 2015 and Consumer Contracts Regulations in the United Kingdom.